Site Policy

general

What is stated in these regulations and on the entire website applies equally to members of both sexes, and the use of masculine or feminine language is for convenience only. These rules come to regulate the relationship between the site and the surfers on the site, whether they are an individual, company, corporation or any other body (hereinafter "the surfer").

By using the site and its various sections, the surfer declares that he accepts the site's rules, including the above and the above, and completely agrees with them. If the surfer does not agree to all or part of the terms of use, he is not allowed to make any use of the site.
The contents of the website are intended to provide general information only and do not in any way constitute any professional advice.

Website www.sigaluna.com | www.sigaluna.co.il (hereinafter - the "Website") is a website on the Internet, which runs a virtual store, and offers its customers information and sales of various products (such as paper products, textiles, etc.) designed by Sigal Vienta  (Hereinafter "the Products"). The site is owned by Siegel Vinta  Business name: Siglona (hereinafter the business).

Every purchaser of products and / or intends to purchase and / or receive information through the site and / or anyone who surfs the site declares and undertakes that he has read the regulations and agrees to its instructions.
 

Terms of use of the site - purchase of products and receipt of information
Anyone over the age of 18 or a corporation registered in Israel may buy on the site.

The actions performed on the site will be solely for the purpose of receiving information and / or ordering products. Do not use the site for any other purpose.

The buyer's order to receive products will be accepted provided that all of the following conditions are met: (1) approval is given for the transaction from the buyer's credit company and / or the payment is arranged in another way to the satisfaction of the business; (2) the requested products are in stock; (3) The purchaser has a personal e-mail box on the Internet, unless the transaction is made by telephone.

Prices, products and ordering
Before placing the order on the "sigaluna" website, the surfer will be asked to enter a full name, e-mail address, telephone number and address. At the time of booking, the surfer will be asked to provide the credit card details with which he will make the purchase as well as the ID card number of the credit card holder. Credit card details and ID number are not stored in the site's database.

The "sigaluna" website presents collections in which various products are photographed, in addition, enlarged images of each item. The photos are for illustration only. Next to each item, its price is displayed in shekels. A user of the site can add it to the shopping cart, after checking its colors, size and price. You can change quantities, add and subtract items from the shopping cart at any time, at the end of the order the order must be confirmed at the checkout.
In the event that an order is placed for a product displayed on the website and it turns out that the product is out of stock, the business undertakes to notify the customer via e-mail or by phone (at the company's choice) of the item, and reserves the right to offer an alternative product in color, size or alternative. If the customer confirms the order by e-mail or telephone, the order will be placed. If not, the order will be canceled and the credit card details will be deleted. If the customer is interested in waiting for the product to return to stock, his order will wait until the item returns to stock and he will receive an appropriate notification.

Delivery will be made within 10  Working days from the moment of order confirmation. If a special order has been placed, the delivery date will be set separately with the business.

Details of the purchaser of the products and the security of the site
When placing an order to purchase products through the website, the buyer will be required to enter personal details, order details, credit card details, etc. (hereinafter - the details) in the system. The owners of the site and / or those who operate it and / or any of its managers and / or those on their behalf are not responsible for the mistake made by the buyer when typing the details. In addition, the above will not be directly or indirectly responsible for any case in which the purchase details are not received in the system and / or for any technical and / or other problem that prevents operations on the site.

Typing false details is a criminal offense. Legal action will be taken against submitters of false details, including tort claims for damages that may be caused to the site and / or the site owners and / or to any of its operators and / or to any of its managers and / or to anyone on their behalf. In case of incorrect typing of details (including the personal details of the buyer), the company and / or anyone on its behalf reserves the right to reject the offer. 

The details of the operation on the site, including the details of the offer and the details of the buyer, but with the exception of the credit card details, will be transmitted via an encrypted security protocol (SSL), which is accepted in e-commerce, to the server on which the site is operated. These details will not be passed on by the company and the site operators to external parties, except as necessary in order to complete the purchase operations carried out by the purchaser. In payments made via the Internet, the buyer will give the credit card details directly to the clearing company, without passing through the company at any stage of the purchase. In telephone purchases the purchaser will give the credit card details to the company representative, who will enter them directly into the clearing company’s servers, without keeping the details in the hands of the business. The business reserves the right to use the information provided by the buyer (excluding credit card information) for the purpose of analyzing statistical information. In any such case, the data will not be personally attributed to the perpetrator and will not be identified in any way. 

The store may send e-mails to the operators of the operations and contact them in writing or orally with any information regarding the company's promotions, innovations on the website, advertisements from selected commercial entities, etc., unless the buyer notifies in writing that he is not interested.

Payment for the products
Payment is made by credit card, and billing is in shekels. All prices on the website include VAT. The total amount charged will appear in the shopping cart, after the order is confirmed and will include all the ordered items and the shipping charges corresponding to the order will be specified. The credit card details can be entered for telephone contact, in order to transfer the credit card details. Confirmation of the order and execution is conditional on receiving approval for the transaction from the credit card company through the clearing company. The credit company or the bank in order to take care of the appropriate credit line.If the surfer has not arranged the credit line, the business may cancel the transaction.

Shipping and product delivery policy
The shipments will be made to areas within Israel, defined in the shipments regulations (except for individual localities, which we will not be able to reach and in front of which the coordination of the way of arriving the product will be made by phone).
Shipping prices are defined in the shipping regulations.
If the surfer chooses the option of self-collection of the item from the business warehouses, the surfer will not be charged a shipping fee. It is not possible to select the self-collection option if the order has been placed and the item has already been shipped. If the customer is interested in collecting the item from the business's warehouses, it is his responsibility to coordinate the collection of the products with the company.
If a delivery option is selected by Israel Post, delivery will be made to the address provided during the registration process, unless otherwise stated. If the address provided is to a business, the name of the business must be stated in the order.
The products will be delivered via Israel Post and will be in accordance with the delivery terms customary there. If delivery is delayed or not possible, for any reason (security situation, weather, etc.), the business will find an alternative solution that is acceptable to both parties. The business will make the final decision regarding the cancellation of each shipment.
The business reserves the right to periodically update, as necessary, shipping prices.

Product return and cancellation of orders
An order made on the website can be canceled (except for special orders as detailed below), as long as the products have not been shipped by the business or anyone on its behalf to the address provided. The notice of cancellation of the order will be made by telephone.
A product that arrived at the customer's home and was not used and is complete in its original packaging, can be returned to the business within 14 days by delivery to the business (delivery will be paid for and performed by the customer). The warranty for the return of the product in its entirety, properly applies to the ordering customer.
The credit card charged in the transaction will be credited with the price of the returned product. 
The shipping fee paid will not be credited.
If an order has been placed for a special product, in which the customer has requested that special changes be made to the product, for him only, or an order for a product that is not currently in stock, it will not be possible to return this product, in accordance with the Consumer Protection Act.

Ownership and preservation of rights
The site "sigaluna"  Contains various materials, protected by copyright, trademarks, other proprietary rights, including content, images, graphics, music, video and sound, some owned by the company and some owned by third parties. Buyer and / or surfer and / or any third party 'The operator of operations in which he may not modify, publish, broadcast or transfer, take part in the transfer or sale and use the site or part thereof to create a derivative work or exploit the site, and / or the content of the site, in whole or in part for any purpose, except the purpose, The company allows the user to "download" data to his personal computer for personal non-commercial use only, this permit as well as any other legal action on the site, does not give the user any proprietary right in the said information in particular and on the site and content of the site in general.
The user undertakes not to upload (UPLOAD) to the site any information of any kind and sex, which infringes the copyright, trademarks and / or any other proprietary right and / or pornographic material and / or material that is suspected of defamation, etc. If the user uploads information and / or material as stated above, he undertakes to indemnify the business and / or anyone on his behalf and / or the operators of the site for any damage and / or expense (including attorney's fees and legal expenses), which will be caused to them as a result of his non-conduct. Worth of the user, mentioned above.
The site contains "links" to other sites on the Internet. The business provides these links for convenience only and is not responsible for the information contained on them or other sites linked to them, their validity and legality. A buyer who wishes to make use of these links, does so at his own risk.
The business will be allowed to close the site, cancel services or reduce them. Also, the business will be entitled to change the site rules from time to time.
Any dispute that arises between a buyer and / or a surfer on the website and the business, relating to a purchase or any other activity on the website, will be clarified in Israel in the courts in Tel Aviv only.

Limitation of Liability 
The business strives for all its products to be in good condition and of the highest quality. However, there may be cases where there is a defect in some of the products. In this case, the buyer is entitled to contact the business and alert them. The business will investigate the complaint, together with the product manufacturer and will be entitled to replace the defective product with the same product or credit the buyer with the total consideration paid for that product, at the sole discretion of the business.

The sole responsibility for all products and for any information or presentation made on the site regarding the nature of the products, including the names of the manufacturers, the quality of the products, product features, product images, etc., applies to the manufacturers and / or importers and / or authorized resellers of the products, according to Consumer protection laws and regulations.

The business will not be liable for any damage that may be caused as a result of improper or incorrect use of the products.

The images on the site are for illustration purposes only. It should be emphasized that there may be differences in colors or other changes between the appearance of the product in the picture and the product in reality.
The business is not responsible for products whose installation depends on the buyer and which are damaged as a result of incorrect installation.

In any case the liability of the store, under any legal ground, in respect of products mentioned in this section shall not exceed the amount of the consideration actually paid for the product / service ordered by the purchaser.

The store and / or the owners of the site and / or its founders and / or any of its operators and / or any of its managers and / or anyone on their behalf are not responsible for the server using the site employee being free of viruses or components or other foreign elements that may damage or damage The purchaser or other equipment of the purchaser when he enters and / or orders or services and / or uses the site. Also, the store will not be liable for any illegal activity on the site carried out by any purchaser or any third party that is not under the control of the company. The business will be entitled to stop or prevent the engagement or access of buyers to any part of the site or the entire site at any stage.

Indemnification and compensation for improper use of the site
Anyone who improperly uses the site undertakes to indemnify and compensate the store and / or the owners of the site and / or its founders and / or any of its operators and / or any of its managers and / or anyone on their behalf for any claim and / or expense and / or damages of any kind. Including legal expenses, which will be incurred by the company / or the owners of the site and / or its founders and / or any of its operators and / or any of its managers and / or anyone on their behalf.

Customer Service
Our customer service by e-mail: sigalviente@gmail.com  Designed to help receive the order, answer any questions that may arise regarding various items, their prices and availability in stock, solve problems before and after delivery, help browse the site and hear complaints and compliments. Customer service is available Sunday-Thursday between 09:00 - 17:00.